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Ticket Details
IT Request
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Access to new systems or services
Catalog Issues
Email Issues
Hardware Issues - PC,/Laptop/Monitor
Illiad Issues
ListServ Issues
Members Access Issues - IP/Proxy/Shibboleth
Network Issues
New hardware/software requests
Office 365 Issues - Office/OneDrive/Sharepoint/Teams
Outage Issues - Internet/Power
Performance Issues - Applications/Systems Lagging
Phone System Issues
Printer/Scanner/Copier Issues
Security - Virus/Malware/Phishing Issues
Software Issues - OS/Application/Updates
User Account Issues - Locked/Password/Permissions
User Training/Knowledge Requests
Website Issues - CRL/DigitalCollections/etc
Other
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